Broadband Jargon Guide


Speed: The speed you will be able to receive broadband often starts at 512k and can go up to 24mb. These figures depend on several factors including:

  • The package limits from your broadband provider
  • The distance from your telephone exchange
  • The quality of the phone lines in your building

Download Limit: Most broadband providers will limit you to a certain amount of downloads or bandwidth every month. For light users under 5GB should be fine but heavy or business users should look at over 15GB (or unlimited) if possible.

Fair Usage: Some broadband providers do not limit you to a certain amount but request you use their server fairly and do not consistently go over a level that would be detrimental to other customers of the provider.

Contract: The amount of time you are tied down to the paying for the broadband providers service. If you wish to leave the contract there will often be a penalty fine to pay.

MAC Code: The MAC code is a 17 or 18 digit code you must obtain from your current broadband provider if you wish to leave them for another provider. This is often known as ‘migration’. MAC stands for Migration Authority Code.

LLU: Local Loop Unbundling is a process where the main operators change their local network (which is the telephone cable from customers premises to the exchange) available to other companies. Chosen operators are then able to upgrade individual lines using DSL technology to offer advanced services.

ISP: Internet Service Providers is another name used to refer to broadband suppliers or providers.

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